Legal · Shipping

Shipping & Delivery Policy

aymetrics primarily provides digital SaaS products and software services. This Shipping & Delivery Policy explains how access to those Services is provisioned and how any physical materials, if offered, are delivered.

1. Digital products and services

For subscription‑based Services and software tools (including mobile apps distributed through platforms such as Google Play), access is typically provided digitally. After successful registration or purchase, you may receive access through user accounts, login credentials, or license keys. No physical shipping is involved for these digital Services.

2. Activation and onboarding timelines

Once payment has been confirmed or an app has been successfully installed, we aim to provision access promptly. In many cases, this occurs almost instantly; in other cases (such as custom deployments or enterprise onboarding) timelines may be defined in a separate agreement or statement of work. Any expected delays or prerequisites will be communicated to you.

3. Physical materials (if applicable)

If a specific Service includes hardware devices, printed documentation, or other physical materials, the applicable shipping terms, carriers, estimated delivery windows, and any associated costs will be described in your order, proposal, or separate commercial agreement. Delivery times can vary based on your location, courier performance, and external factors beyond our control.

4. Delivery issues

If you experience issues accessing a digital Service after purchase, or if physical materials do not arrive within the communicated timeframe, please contact us via the details on the Contact page so that we can investigate and assist.