Legal · Returns & refunds
Return & Refund Policy
This Return & Refund Policy explains how aymetrics handles cancellations, changes, and refunds for our SaaS subscriptions, mobile apps, and software services.
1. Subscription charges
Unless otherwise stated in a specific agreement or app‑store policy, subscription fees for aymetrics Services are billed in advance for the selected billing period (for example, monthly or annually). Fees already charged for an active billing period are generally non‑refundable.
2. Trials and evaluations
Where free trials, limited plans, or evaluation environments are offered, they are intended to help you assess whether the Service fits your needs before you commit to a paid plan. Any special refund arrangements, if offered, will be clearly mentioned at the time of sign‑up or purchase.
3. Cancellations
You may generally cancel your subscription at any time through the account or app‑store settings from which you initiated the subscription. Cancellation will normally take effect at the end of the current billing period, and you will continue to have access to the Service until that time, unless stated otherwise in your plan or local law.
4. App‑store purchases (e.g., GetMee)
If you obtained access to an aymetrics‑operated app such as GetMee via a third‑party platform (for example, Google Play), the refund rules of that platform may apply in addition to or instead of this policy. In such cases, please refer to the app‑store refund process first, and contact us if you need additional assistance.
5. Exceptional circumstances
In exceptional situations (for example, significant technical issues directly attributable to us that prevent reasonable use of the Service), aymetrics may, at its sole discretion, offer partial or full refunds or credits. Each request will be assessed case‑by‑case, taking into account the specific circumstances and applicable law.
6. How to request support
If you believe a charge is incorrect or you are experiencing issues with an aymetrics Service, please contact us using the information on the Contact page or through the support channel indicated in the relevant app store listing. Providing details such as your account email, order or transaction ID, and a brief description of the issue will help us respond more quickly.